Saturday, July 28, 2007
Does AVex support all video formats?
AVex product supports all video formats that are supported by windows media player. In other words, it supports almost all video formats, if not all.
Does AVex support Google video files(.gvi)?
Yes. We recommend you use the AVex iPod Video Converter(batch mode) to convert the .gvi video files.
Launch AVex -> "File" menu -> Open Video Files... -> select "Google Video (*.gvi) in the drop-down list box "Files of type" -> click "OK".
Does AVex support Youtube video(.flv)?
Yes. We recommend you use the AVex iPod Video Converter(batch mode) to convert the .flv video files.
Launch AVex -> "File" menu -> Open Video Files... -> select "Flash Video (*.flv) in the drop-down list box "Files of type" -> select the .flv video -> click "OK".
Does AVex support VCD(.dat)?
Yes. Since all VCD movies are encoded in .dat format, converting .dat files is like converting VCD.
Launch AVex -> "File" menu -> Open Video Files... -> select "All Files" in the drop-down list box "Files of type" -> select the DAT video -> click "OK".
Does AVex support VOB?
Yes. Almost the same procedure as mov, rm/rmvb, tivo, mpeg4 conversions.
Launch AVex -> "File" menu -> Open Video Files... -> select "All Files" in the drop-down list box "Files of type" -> select the vob video -> click "OK".
Does AVex support dvr-ms?
Yes. Below shows how you can convert dvr-ms in AVex DVD to iPod Video Suite:
Launch AVex -> "File" menu -> Open Video Files... -> select "All Files" in the drop-down list box "Files of type" -> select the dvr-ms video -> click "OK".
Friday, July 27, 2007
Does AVex support Tivo?
As a matter of fact, yes. All AVex DVD programs support Tivo and Tivo2go, you can easily turn your favorite Tivo video files into iPod MP4 format.
Moreover, with the AVex iPod Video Converter(Batch Mode), video conversion is no longer a tedious task. No longer waiting in front of your computer and select file one by one. All you need to do is select all the Tivo and/or tivo2go files into the conversion queue, configure the audio bitrate, video bitrate, output file format (mp4 or h264), resolution, etc, then press "Convert" button in AVex' main pane, then you can hang out with friends or do something else more important.
Dependent upon the output file format that you choose, mp4 or h264, it may take from 35 minutes to 1 hour to convert a 2-hour movie.
Does AVex support MPEG4?
Yes, here's how:
Try to use the AVex iPod Video Converter(batch mode) to convert the mp4 format, or download some mpeg4 codec, such as k-lite, media player classic, etc, and try again.
Here's how we converted the mpeg4 file:
We downloaded the latest version K-lite Codec Pack Full, and install it in our testing PCs.
Then we go to windows' "Start" menu -> click "All Programs" -> click "K-lite Codec Pack" -> select "Confirguration" -> click "Divx Decoder" -> check the box "Support decoding of Generic MPEG-4 video".
And there you go, we can start converting mpeg4 file into avi or wmv format file, using AVex DVD to iPod Video Suite.
Does AVex support home-made DVD+R/DVD-R?
AVex' support for home-made DVD+R/DVD-R is limited, because the codecs used by different DVD burners might not be supported by Windows Media Player. And AVex only supports all the standard codecs which are supported by Windows Media Player.
For all of the non-standard codecs DVD+R/-R, users might try using the same video and audio decoders as those that your DVD burner uses. You can configure these video and audio decoders in the "DVD Settings", for reference, you can click here for detailed instruction.
For all of the non-standard codecs DVD+R/-R, users might try using the same video and audio decoders as those that your DVD burner uses. You can configure these video and audio decoders in the "DVD Settings", for reference, you can click here for detailed instruction.
Thursday, July 26, 2007
The payment method that will be accepted by AVex, PQ, Cucusoft
These vendors accept paypal, bank/wire transfer, check, money order, fax, phone order. Plus CD shipping service in case customer what a CD instead of download.
How long should I wait for my license key?
According the AVex official site: www.avex-dvd.com, the expected delivery time of your license key (or registration key, or activation key) will be up to four hours, due to the fraud protection performed by the credit card department of RegNow.
If you don't receive your key within two hours after the purchase, you should contact support@avex-dvd.com , for it.
If you don't receive your key within two hours after the purchase, you should contact support@avex-dvd.com , for it.
What information should I provide when I email to AVex DVD Support?
Be prepared for the following information when you write to AVex DVD Support:
(1) Your DVD player and its version #, but don't write down your home DVD player, instead, what they request will be the DVD player installed on your computer, such as PowerDVD player, WinDVD player, MyDVD player, etc.
(2) Your newly installation of the media-related applications, such as TV card driver, graphics card, sound card, etc, the model, and the version #
(3) Whether you can play the output video file on your PC correctly.
(4) The movie titles that you have problems with. AVex Support will probably need them to duplicate your problem. They probably ask you to host such an original video file on some large file hosting sites. So, be well prepared for these many questions they're gonna ask.
(5) The audio and video codecs that you've installed recently, ffdshow audio will sometimes cause the audio problem, such as audio video out of sync, clicking/
(1) Your DVD player and its version #, but don't write down your home DVD player, instead, what they request will be the DVD player installed on your computer, such as PowerDVD player, WinDVD player, MyDVD player, etc.
(2) Your newly installation of the media-related applications, such as TV card driver, graphics card, sound card, etc, the model, and the version #
(3) Whether you can play the output video file on your PC correctly.
(4) The movie titles that you have problems with. AVex Support will probably need them to duplicate your problem. They probably ask you to host such an original video file on some large file hosting sites. So, be well prepared for these many questions they're gonna ask.
(5) The audio and video codecs that you've installed recently, ffdshow audio will sometimes cause the audio problem, such as audio video out of sync, clicking/
Does AVex DVD has phone support?
As far as we know, AVex DVD doesn't have phone support, but their technical support usually responds within one business day. It'll be great if they offer the phone support in the future.
Wednesday, July 25, 2007
Does AVex support RealMedia(RM/RMVB) and MOV formats?
AVex DVD to iPod Video Suite supports rm/rmvb, and mov in experimental practice. Some software component, such as Moonlight Player, might hinder the function of AVex DVD to iPod Video Suite. You need to uninstall these software first to make the AVex work. MOV verion 1 and version 2 are supported. Some MOV files can not be played in Windows Media Player, thus they are not currently supported by AVex DVD as well.
How can I turn on/off DVD subtitle on AVex?
Go to the DVD menu to turn on (or turn off) the subtitle. Meanwhile, in AVex DVD to iPod Video Suite, select "Options" menu, go to "Subpicture", check "Off".
Some DVD movies don't require you go to the DVD main menu, others do.
Some DVD movies don't require you go to the DVD main menu, others do.
Parental Control on AVex
Some users might have this "Parental Control" problem when pressing the "Convert" button in AVex DVD to iPod Video Suite. First of all, if you're using WinDVD player, check if the parental control is on in InterVideo WinDVD's settings. Change it to "unlimited".
In Avex DVD to iPod Video Suite, always select Microsoft DVD Navigator in the DVD Setting dialog window, instead of Intervideo DVD Navigator.
And make sure your Windows media Player can play the DVD correctly. For more information please see this article. Note: you need to use administrator's account to change the setting if you encountered this error.
In Avex DVD to iPod Video Suite, always select Microsoft DVD Navigator in the DVD Setting dialog window, instead of Intervideo DVD Navigator.
And make sure your Windows media Player can play the DVD correctly. For more information please see this article. Note: you need to use administrator's account to change the setting if you encountered this error.
Key exchange error message when recording/converting
Lots of the AVex users might have the following experience: at the beginning of the conversion/record, an error message pops up: "Key exchange", right in front of you. and drives you nuts!
Let's say, relax, it's not a big deal and can be easily solved. Download the DVD43 to solve your problem.
Here's an article that you might be interested in reading, click here.
.
Sometimes, select a different DVD navigator other than Microsoft DVD Navigator might also help.
Let's say, relax, it's not a big deal and can be easily solved. Download the DVD43 to solve your problem.
Here's an article that you might be interested in reading, click here.
.
Sometimes, select a different DVD navigator other than Microsoft DVD Navigator might also help.
The most compatible audio and video decoders combo
We list the compatible codecs as below:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio Decoder (ver 6+)
Video Decoder: Cyberlink Video Decoder (ver 6+)
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder (ver 6+)
Video Decoder: Intervideo Video Decoder (ver 6+)
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder
Sometimes, ffdshow mpeg-4 video codec might work for some video files, but may fail on other videos. Thus it is not listed as a compatible one.
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio Decoder (ver 6+)
Video Decoder: Cyberlink Video Decoder (ver 6+)
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder (ver 6+)
Video Decoder: Intervideo Video Decoder (ver 6+)
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder
Sometimes, ffdshow mpeg-4 video codec might work for some video files, but may fail on other videos. Thus it is not listed as a compatible one.
Audio and Video out of sync
1. Always use WinDVD player 7 or PowerDVD player 6, then launch the AVex converter, go to menu "Options", choose "DVD Settings", then select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder" in the "DVD Settings" dialog window; or select select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder" in the "DVD Settings" dialog window.
2. Or, you can choose the settings at the medium level, do not try to set up the audio bitrate and video bitrate too high. Meanwhile, reducing the resolution might also help.
3. Sometimes, Macrovision or Ligos might also cause the audio problem, removing these codecs will help.
4. Or, uninstall DirectX 9.0c, and reinstall it. Download and install MpegDecoder-1/2, AC3Filter, and choose "Microsoft DVD Navigator" as DVD navigator, MpegDecoder012 as DVD Video Decoder, AC3Filter as DVD Audio Decoder in the "DVD Settings" dialog. And follow step 2 to configure audio bitrate and video bitrate at medium level, the best setting we've tested is listed of following:
audio: 80kbps
video: 400kbps
resolution: 320x240
2. Or, you can choose the settings at the medium level, do not try to set up the audio bitrate and video bitrate too high. Meanwhile, reducing the resolution might also help.
3. Sometimes, Macrovision or Ligos might also cause the audio problem, removing these codecs will help.
4. Or, uninstall DirectX 9.0c, and reinstall it. Download and install MpegDecoder-1/2, AC3Filter, and choose "Microsoft DVD Navigator" as DVD navigator, MpegDecoder012 as DVD Video Decoder, AC3Filter as DVD Audio Decoder in the "DVD Settings" dialog. And follow step 2 to configure audio bitrate and video bitrate at medium level, the best setting we've tested is listed of following:
audio: 80kbps
video: 400kbps
resolution: 320x240
Shortcut to select DVD menu option/How to Select DVD menu using keyboard
Here's the shortcut to select DVD menu options using keyword, in case the DVD menu options are too tiny to select using mouse, or fail to respond to the mouse click.
Press "1", "2", "3", "4" to select the DVD menu buttons, such as "Play", "Features", etc; press "i", "j", "k", "l" to move the cursor up, down, left and right, then press SPACE key in your keyboard to select the button.
Press "1", "2", "3", "4" to select the DVD menu buttons, such as "Play", "Features", etc; press "i", "j", "k", "l" to move the cursor up, down, left and right, then press SPACE key in your keyboard to select the button.
How to send log files to AVex Support
Please go to "My Computer" -> open drive "c:" -> open folder "temp" -> locate the log files with prefix of "avex.elog", send them as ATTACHMENTS to support@avex-dvd.com.If you can't locate the log files, please search "avex.elog" in the your computer, and send them to AVex support.
Tuesday, July 24, 2007
Help! The output movie has choppy/clicking/sticky/crackling/noisy sound
We strongly recommend you use WinDVD player 7 or PowerDVD player 6, then launch the AVex DVD to iPod Video Suite, go to menu "Options", choose "DVD Settings", select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder"; or select select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder" in the "DVD Settings" dialog window.
Or, you can choose the settings at the medium level, do not try to set up the audio bitrate and video bitrate too high. Meanwhile, reducing the resolution might also help.
Sometimes, Macrovision or Ligos might also cause the audio problem, removing these codecs will help.
Or, you can choose the settings at the medium level, do not try to set up the audio bitrate and video bitrate too high. Meanwhile, reducing the resolution might also help.
Sometimes, Macrovision or Ligos might also cause the audio problem, removing these codecs will help.
When converting Pinnacle-recorded video file on AVex, the output movie doesn't look OK
You need a tool called WinDVD Creator.
Record and edit the video with WinDVD Creator Platinum and then use AVex program to re-record then videos should turn out fine.
Record and edit the video with WinDVD Creator Platinum and then use AVex program to re-record then videos should turn out fine.
Help! I have an audio problem with AVex iPod Video Converter (Batch Mode)
Before you contact the support of AVex DVD, try the steps below:
1. Uncheck any problematic video files in batch converter's conversion queue. Try using single mode the record the problematic video, and recording the rest in batch mode, see if it works for you.
2. Gather information of the problematic video files, you can get this info by clicking the little green round button in the bottom right corner of the program's main pane. If it doesn't tell you anything, try the following steps:
(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system
(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"
(3) Click the pink button " ... ", select the original video file(s) to be checked
(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
3. Write down the audio filter and video filter as displayed in GSpot, send the information to support@avex-dvd.com , let them handle this problem.
1. Uncheck any problematic video files in batch converter's conversion queue. Try using single mode the record the problematic video, and recording the rest in batch mode, see if it works for you.
2. Gather information of the problematic video files, you can get this info by clicking the little green round button in the bottom right corner of the program's main pane. If it doesn't tell you anything, try the following steps:
(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system
(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"
(3) Click the pink button " ... ", select the original video file(s) to be checked
(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
3. Write down the audio filter and video filter as displayed in GSpot, send the information to support@avex-dvd.com , let them handle this problem.
Should I purchase the backup CD?
It's not necessary to purchase backup CD, because:
(1) You can always download the latest version at United Digitals. Even if you can't locate the version you purchase, or you can't activate the latest version with current license key/registration key, you can always contact support@avex-dvd.com , for further assistance, or save the current version to your portable Hard drive disk for future restoration.
(2) There's an extra charge for the backup CD, around $12. You don't have to pay for this service if you can save the AVex DVD to iPod Video Suite to your backup hard drive.
(1) You can always download the latest version at United Digitals. Even if you can't locate the version you purchase, or you can't activate the latest version with current license key/registration key, you can always contact support@avex-dvd.com , for further assistance, or save the current version to your portable Hard drive disk for future restoration.
(2) There's an extra charge for the backup CD, around $12. You don't have to pay for this service if you can save the AVex DVD to iPod Video Suite to your backup hard drive.
Should I pay for the extended download service?
No, you don't need to. Download and install the latest version at http://www.uniteddigitals.com/avex-dvd-to-ipod-video-converter.html , The download service in our official web site is always free and is always the latest. After you download the trial and install the trial version of AVex DVD to iPod Video Suite, simply activate the product using the registration key, or license key, then your AVex DVD to iPod Video Suite will be activated.
Is the future upgrade free?
AVex DVD offers free upgrade from 2.0 to 2.9, 3.0 to 3.9, or 4.0 to 4.9, and so on. The best thing we can hope for is that they will keep the current version unchanged, and just release the project build, such as 4.5 build 3, 4.5 build 4, etc, one at a time. AVex DVD will probably charge a fee of $15.99 for the major upgrade. And this still haven't happened yet.
Watch DVD Movies/Video Files on iPod
1. Here's a detailed guide for downloading & installing AVex DVD to iPod Video Suite, click here.
2. When you finish installation, go to the DVD & Video Conversion Guide to find out how to convert DVD & video to iPod 640x480 H264 and MP4 format. The guide includes three parts:
(1) Convert DVD movie to iPod - a step-by-step guide;
(2) Convert Video file to iPod in Single Mode - convert your video files to iPod one by one;
(3) Convert Video file to iPod in Batch Mode - convert all of your video files which can be played in Windows Media Player in just one click.
3. When you finish recording/converting, put these converted files on iPod Video by following the Sync iPod with iTunes Guide.
2. When you finish installation, go to the DVD & Video Conversion Guide to find out how to convert DVD & video to iPod 640x480 H264 and MP4 format. The guide includes three parts:
(1) Convert DVD movie to iPod - a step-by-step guide;
(2) Convert Video file to iPod in Single Mode - convert your video files to iPod one by one;
(3) Convert Video file to iPod in Batch Mode - convert all of your video files which can be played in Windows Media Player in just one click.
3. When you finish recording/converting, put these converted files on iPod Video by following the Sync iPod with iTunes Guide.
AVex DVD - How to Remove reg name/avoid tag name/avoid include reg. name/avoid including reg. name
Launch AVex DVD/Video program -> go to menu "Help/Registration" -> "About/Registration" -> delete your registration name in the "Registration" dialog window -> click "Activate product".
Then your converted files won't include your name any more, moreover, if you don't want your email address to be included in the output file, leave the "Registration email" as blank as well.
Then your converted files won't include your name any more, moreover, if you don't want your email address to be included in the output file, leave the "Registration email" as blank as well.
AVex DVD - I have Choppy/Stuttering Sound/clicking sound/sticky sound/crackling sound/background noise problem
So you have converted a DVD movie/video file, you want to watch it on your PC first before sync iPod with iTunes' library. If the original DVD movie/video file is recorded in non-standard audio codecs, such as AAC, etc, which is incompatible with AVex DVD program.
If problem persists, download and install the trial version 7 of PowerDVD at http://www.free-codecs.com/download/PowerDVD.htm . Then, launch AVex program, select Microsoft DVD Navigator, Cyberlink Video Decoder and Cyberlink Audio Decoder in the "DVD Setting" dialog window.
Should none of the above steps solve your problem, you need to use the Video Converter (Batch Mode), including: AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum, to convert the problematic DVD movie/video file, because Batch Converter uses a different method to convert DVD movie/video file.
If problem persists, download and install the trial version 7 of PowerDVD at http://www.free-codecs.com/download/PowerDVD.htm . Then, launch AVex program, select Microsoft DVD Navigator, Cyberlink Video Decoder and Cyberlink Audio Decoder in the "DVD Setting" dialog window.
Should none of the above steps solve your problem, you need to use the Video Converter (Batch Mode), including: AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum, to convert the problematic DVD movie/video file, because Batch Converter uses a different method to convert DVD movie/video file.
Monday, July 23, 2007
I can't hear any sound on AVex
The audio is muted during DVD/video recording or converting, if you can't hear any sound during recording/converting, that's normal. However, if you still can't hear audio of the output file, there's something wrong with your audio codec, or some incompatible problem between your video and audio codecs. Don't panic when you have this problem, it can be resolved as described below:
1. Upgrade to DirectX 9.0c. Download and install MpegDecoder-1/2, AC3Filter, and choose "Microsoft DVD Navigator" as DVD navigator, MpegDecoder012 as DVD Video Decoder, AC3Filter as DVD Audio Decoder in the "DVD Settings" dialog.
2. If you're using the AVex Video-Only Converter(inlcuding AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum), there won't be any "DVD Settings" in "Options" menu. You need to:
(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system
(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"
(3) Click the pink button " ... ", select the original video file(s) to be checked
(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
It's possible that the original video file can't be rendered by the GSpot program, it will probably prompt the error message as shown below:
Warning: DirectShow Crashed while attempting to render this file
This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attemp to play this file as well, as most of them will also use DirectShow. Although GSpot was able to intercept the crash, attempts to identify the codec which caused it have failed. Unfortunately, no additional information is available at this time.
Please don't panic when you see this warning. You can uninstall your Xvid codec, restart, reinstall Xvid Codec; or uninstall and reinstall your ffdshow codec. Meanwhile, apply this uninstall and reinstall process on your Graphics Card Driver and DirectX 9.0c.
(5) In Step (4), if you're able to read the audio and video filter:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
uninstall the ffdshow and AC3Filter, or whatever the audio decoder and video decoder shown on your GSpot program, restart your system when possible. Then you should be able to no audio problem.
3. If you have installed PowerDVD 5 or above, WinDVD 5 or above, you should uninstall these DVD players, which will uninstall the video decoder and audio decoder coming with the DVD player. Then reinstall PowerDVD or WinDVD. Then open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio
Video Decoder: Cyberlink Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder
Video Decoder: Intervideo Video Decoder
99% of the users will have this no-audio problem solved by now, for the rest of the customers, please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
1. Upgrade to DirectX 9.0c. Download and install MpegDecoder-1/2, AC3Filter, and choose "Microsoft DVD Navigator" as DVD navigator, MpegDecoder012 as DVD Video Decoder, AC3Filter as DVD Audio Decoder in the "DVD Settings" dialog.
2. If you're using the AVex Video-Only Converter(inlcuding AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum), there won't be any "DVD Settings" in "Options" menu. You need to:
(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system
(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"
(3) Click the pink button " ... ", select the original video file(s) to be checked
(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
It's possible that the original video file can't be rendered by the GSpot program, it will probably prompt the error message as shown below:
Warning: DirectShow Crashed while attempting to render this file
This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attemp to play this file as well, as most of them will also use DirectShow. Although GSpot was able to intercept the crash, attempts to identify the codec which caused it have failed. Unfortunately, no additional information is available at this time.
Please don't panic when you see this warning. You can uninstall your Xvid codec, restart, reinstall Xvid Codec; or uninstall and reinstall your ffdshow codec. Meanwhile, apply this uninstall and reinstall process on your Graphics Card Driver and DirectX 9.0c.
(5) In Step (4), if you're able to read the audio and video filter:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
uninstall the ffdshow and AC3Filter, or whatever the audio decoder and video decoder shown on your GSpot program, restart your system when possible. Then you should be able to no audio problem.
3. If you have installed PowerDVD 5 or above, WinDVD 5 or above, you should uninstall these DVD players, which will uninstall the video decoder and audio decoder coming with the DVD player. Then reinstall PowerDVD or WinDVD. Then open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio
Video Decoder: Cyberlink Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder
Video Decoder: Intervideo Video Decoder
99% of the users will have this no-audio problem solved by now, for the rest of the customers, please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - ICSeqCompressframeStart failed. Check AVI codec settings
This error message is caused by not installing Xvid codec, or incompatible Xvid version.
To eliminate this error, uninstall Xvid codec, download and re-install Xvid 1.0 final codec at United Digitals, and it should solve your problem.
If it is not working for you, uninstall your AVex program, download the latest version at United Digitals, reinstall it on your system. Then this error should be gone.
To eliminate this error, uninstall Xvid codec, download and re-install Xvid 1.0 final codec at United Digitals, and it should solve your problem.
If it is not working for you, uninstall your AVex program, download the latest version at United Digitals, reinstall it on your system. Then this error should be gone.
AVex convert problem - My Computer system freezes/becomes frozen when recording DVD movie/video file
Press Ctrl+Alt+Del, see if your computer has any response. If no response, you need to write down any error message and then restart your system.
It's very hard to debug the system freeze in windows platform. You may look up the minidumps under folder \windows\minidumps, focus on the red alert at system event.
According to our expertise on AVex , the program should not cause the computer to freeze. Something else might go, such as memory defect, DVD Drive defect, an improperly installed device driver, or even a defected mother board.
You should Run a diagnose over night and see if there is a 1 bit error. Download it at: http://oca.microsoft.com/en/wi , or http://oca.microsoft.com/en/windiag.asp or search google for other tools, you can also run memtest to intensively test the ram.
Meanwhile, upgrade your device driver, patch your graphics card, check if your mother board has overheat problem, and make sure there is no capacity leaking problem on your mobo or processor.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
It's very hard to debug the system freeze in windows platform. You may look up the minidumps under folder \windows\minidumps, focus on the red alert at system event.
According to our expertise on AVex , the program should not cause the computer to freeze. Something else might go, such as memory defect, DVD Drive defect, an improperly installed device driver, or even a defected mother board.
You should Run a diagnose over night and see if there is a 1 bit error. Download it at: http://oca.microsoft.com/en/wi , or http://oca.microsoft.com/en/windiag.asp or search google for other tools, you can also run memtest to intensively test the ram.
Meanwhile, upgrade your device driver, patch your graphics card, check if your mother board has overheat problem, and make sure there is no capacity leaking problem on your mobo or processor.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - AVex reports: windows encounter a problem and needs to close
First, please go through the previous steps to install the DirectX 9.0c, MpegDecoder012 and AC3Filter. If you have already installed DirectX 9.0c, uninstall and reinstall it.
Then, install Xvid 1.0 Final Codec here.
Uninstall and reinstall the AVex program, if possible. Details click here.
After that, open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio
Video Decoder: Cyberlink Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder
Video Decoder: Intervideo Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder
If you can't see the above settings on your system, go through the previous steps to install MpegDecoder012 and AC3Filter first, and try again.
Meanwhile, double check if your system has any of the incompatible codecs, such as the Ligos codecs, MontiVision Deinterlace filter, etc. You may use the K-Lite Codec Pack to detect the codecs installed on your system. Detailed instruction please click here.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
Then, install Xvid 1.0 Final Codec here.
Uninstall and reinstall the AVex program, if possible. Details click here.
After that, open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio
Video Decoder: Cyberlink Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder
Video Decoder: Intervideo Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder
If you can't see the above settings on your system, go through the previous steps to install MpegDecoder012 and AC3Filter first, and try again.
Meanwhile, double check if your system has any of the incompatible codecs, such as the Ligos codecs, MontiVision Deinterlace filter, etc. You may use the K-Lite Codec Pack to detect the codecs installed on your system. Detailed instruction please click here.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - AVex works ok on video files, but doesn't work on DVD movies
First, make sure the AVex program is for DVD movie conversion, if you purchased AVex Video-Only program (inlcuding AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum), which doesn't convert DVD movies. You need to purchase the AVex DVD Program, such as AVex DVD to iPod Video Suite, AVex DVD to iPhone Video Suite, AVex DVD to Apple TV Video Suite, AVex DVD to Zune Video Suite, AVex DVD to PSP Video Suite, AVex DVD Ripper, AVex DVD Ripper Platinum, AVex DVD & Video Converter Pack, AVex DVD to 3GP Mobile Video Suite, etc.
Double check that your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Please open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio
Video Decoder: Cyberlink Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder
Video Decoder: Intervideo Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder
If you can't see any of the above DVD Setting combo, you should go through the previous steps to install MpegDecoder012 and AC3Filter first, and try again.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
Double check that your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Please open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio
Video Decoder: Cyberlink Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder
Video Decoder: Intervideo Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder
If you can't see any of the above DVD Setting combo, you should go through the previous steps to install MpegDecoder012 and AC3Filter first, and try again.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - AVex used to work without any problem, suddenly it stops working
First check if your system is clean.
The problem is probably caused by installing too many incompatible codecs on your system. Please use the GSpot Codec Information Tool to detect any incompatible codecs, such as Ligos audio and video codec, MontiVision Deinterlace filter, etc. GSpot Codec Information is included in K-Lite Codec Pack. Uninstall these codecs might solve your problem. To make it work better, have your system rebuilt and have only the necessary standard codecs installed, among which are: MpegDecoder012, AC3Filter, Cyberlink Audio and Video Decoders (version 6+), InterVideo Audio and Video Decoders(version 6+), Nero Audio and Video Decoders (version 6.18). And install the DirectX 9.0c (details click here), if possible.
Then open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio
Video Decoder: Cyberlink Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder
Video Decoder: Intervideo Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
The problem is probably caused by installing too many incompatible codecs on your system. Please use the GSpot Codec Information Tool to detect any incompatible codecs, such as Ligos audio and video codec, MontiVision Deinterlace filter, etc. GSpot Codec Information is included in K-Lite Codec Pack. Uninstall these codecs might solve your problem. To make it work better, have your system rebuilt and have only the necessary standard codecs installed, among which are: MpegDecoder012, AC3Filter, Cyberlink Audio and Video Decoders (version 6+), InterVideo Audio and Video Decoders(version 6+), Nero Audio and Video Decoders (version 6.18). And install the DirectX 9.0c (details click here), if possible.
Then open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio
Video Decoder: Cyberlink Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder
Video Decoder: Intervideo Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - AVex used to convert DVD movie/video file at a much faster speed, now it takes longer hours
You probably installed some programs/applications after AVex's installation. Some media-related programs contains non-standard codecs, which might slow down the recording/converting speed, or even corrupt them.
Meanwhile, Make sure your system is clean and is not affected by virus, back-door malicious program.
If you have installed some applications since you installed the AVex program, make sure these programs are not messed up with the original working audio and video decoders on your system. You can use GSpot Codec Information Tool described above to detect any incompatible codecs, such as Ligos audio and video codec, MontiVision Deinterlace filter, etc. Uninstall these codecs might solve your problem. If you did install lots of programs such as TV Card Driver, third-party media players, etc, we strongly recommend you rebuild a clean system, then install as few codecs as possible, install those which are compatible with AVex, or in other words, standard codecs compatible with Windows Media Player, such as MpegDecoder012, AC3Filter, Cyberlink Audio and Video Decoders (version 6+), InterVideo Audio and Video Decoders(version 6+), etc, and try converting the movie again.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
Meanwhile, Make sure your system is clean and is not affected by virus, back-door malicious program.
If you have installed some applications since you installed the AVex program, make sure these programs are not messed up with the original working audio and video decoders on your system. You can use GSpot Codec Information Tool described above to detect any incompatible codecs, such as Ligos audio and video codec, MontiVision Deinterlace filter, etc. Uninstall these codecs might solve your problem. If you did install lots of programs such as TV Card Driver, third-party media players, etc, we strongly recommend you rebuild a clean system, then install as few codecs as possible, install those which are compatible with AVex, or in other words, standard codecs compatible with Windows Media Player, such as MpegDecoder012, AC3Filter, Cyberlink Audio and Video Decoders (version 6+), InterVideo Audio and Video Decoders(version 6+), etc, and try converting the movie again.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - AVex converter can't recognize DVD movie
Open the AVex program -> click menu "File" -> click "Open DVD" -> select the DVD drive where you insert the DVD movie, e.g., if you put DVD in drive H:, then select drive H: in the "Browse for folder" dialog window.
If you still can't get it to work, make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
should problem persists, Please contact support@avex-dvd.com, for further assistance. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
If you still can't get it to work, make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
should problem persists, Please contact support@avex-dvd.com, for further assistance. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - How to record DVD bonus/special features?
Open AVex program -> "Options" -> uncheck "Fast forward to DVD main movie when first play", then click "Go to DVD menu" -> select the "Special Features" in the DVD menu, then click "Convert" buton in the program's main pane ASAP.
AVex convert problem - AVex can read most of my DVD discs, but failed on some of the DVD movies
Borrow the same DVD movie discs from your friends and test them on your system, see if it is the Disc's problem.
Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment and report the problematic DVD movie title when you write to the AVex support.
Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment and report the problematic DVD movie title when you write to the AVex support.
AVex convert problem - After about 1-hour recording/converting, the output file size ends up with only 2KB, is it normal?
It's not normal. If you encounter this problem, your video decoder and/or audio decoder might be corrupted, or your DVD disc is scratched, or DVD-ROM is not able to read the disc under the AVex program. Try the following steps:
Double check your "DVD Settings" in the "Options" menu, the AVex program prefers Microsoft DVD Navigator, the Video Decoder and Audio Decoder from the same vendor, e.g., you can either select Microsoft DVD Navigator, Cyberlink Audio Decoder and Cyberlink Video Decoder (version 6+), or Microsoft DVD Navigator, Intervideo Audio Decoder and Intervideo Video Decoder, or Microsoft DVD Navigator, MpegDecoder012 and AC3Filter. Please don't mixed these decoders up.
Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. The spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex; meanwhile, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Sometimes, if problem persists, uninstall and reinstall the AVex program, DirectX 9.0c, audio decoder and video decoder, and try again.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
Double check your "DVD Settings" in the "Options" menu, the AVex program prefers Microsoft DVD Navigator, the Video Decoder and Audio Decoder from the same vendor, e.g., you can either select Microsoft DVD Navigator, Cyberlink Audio Decoder and Cyberlink Video Decoder (version 6+), or Microsoft DVD Navigator, Intervideo Audio Decoder and Intervideo Video Decoder, or Microsoft DVD Navigator, MpegDecoder012 and AC3Filter. Please don't mixed these decoders up.
Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. The spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex; meanwhile, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Sometimes, if problem persists, uninstall and reinstall the AVex program, DirectX 9.0c, audio decoder and video decoder, and try again.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - AVex Program still records 5-10 minutes after activation/registration
First of all, if AVex program prompts: "Activation OK, now running with full functionality." which means you don't need to activate the product again. Follow the instructions below, if you're using the AVex DVD program:
Make sure you have installed DirectX 9.0c, MpegDecoder012 and AC3Filter, and choose the "DVD Settings" as of following:
DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
You can download DirectX 9.0c, MpegDecoder-1/2, AC3Filter, at United Digitals.
If you don't know how to go to "DVD Settings", here's how:
Open AVex program -> click menu "Options" -> select "DVD Settings".
For the AVex Video-only program (inlcuding AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum), there won't be any "DVD Settings" in "Options" menu. You should:
(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system
(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"
(3) Click the pink button " ... ", select the original video file(s) to be checked
(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
It's possible that the original video file can't be rendered by the GSpot program, it will probably prompt the error message as shown below:
Warning: DirectShow Crashed while attempting to render this file
This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attemp to play this file as well, as most of them will also use DirectShow. Although GSpot was able to intercept the crash, attempts to identify the codec which caused it have failed. Unfortunately, no additional information is available at this time.
Please don't panic when you see this warning. You can uninstall your Xvid codec, restart, reinstall Xvid Codec; or uninstall and reinstall your ffdshow codec. Meanwhile, apply this uninstall and reinstall process on your Graphics Card Driver and DirectX 9.0c.
(5) In Step (4), if you're able to read the audio and video filter:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
uninstall the ffdshow and AC3Filter, or whatever the audio decoder and video decoder shown on your GSpot program, restart your system when possible. Then you should be able to start the problematic video files.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
Make sure you have installed DirectX 9.0c, MpegDecoder012 and AC3Filter, and choose the "DVD Settings" as of following:
DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
You can download DirectX 9.0c, MpegDecoder-1/2, AC3Filter, at United Digitals.
If you don't know how to go to "DVD Settings", here's how:
Open AVex program -> click menu "Options" -> select "DVD Settings".
For the AVex Video-only program (inlcuding AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum), there won't be any "DVD Settings" in "Options" menu. You should:
(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system
(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"
(3) Click the pink button " ... ", select the original video file(s) to be checked
(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
It's possible that the original video file can't be rendered by the GSpot program, it will probably prompt the error message as shown below:
Warning: DirectShow Crashed while attempting to render this file
This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attemp to play this file as well, as most of them will also use DirectShow. Although GSpot was able to intercept the crash, attempts to identify the codec which caused it have failed. Unfortunately, no additional information is available at this time.
Please don't panic when you see this warning. You can uninstall your Xvid codec, restart, reinstall Xvid Codec; or uninstall and reinstall your ffdshow codec. Meanwhile, apply this uninstall and reinstall process on your Graphics Card Driver and DirectX 9.0c.
(5) In Step (4), if you're able to read the audio and video filter:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
uninstall the ffdshow and AC3Filter, or whatever the audio decoder and video decoder shown on your GSpot program, restart your system when possible. Then you should be able to start the problematic video files.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - Error: cannot create output file. Output folder does not exist or you have no permission to create files
AVex users usually will encounter this problem: "Error: cannot create output file. Output folder does not exist or you have no permission to create files in the output folder. Try to set another output folder under File Menu."; or "Unable to set recorded file name"; or "Cannot create recorded file"; or "Cannot open output file"; or "Cannot create recorded file", after I click the "Convert" button. This is quite common when user doesn't have the write permission to the output folder. Simple solution is to set up a folder with write privilege and problem should most likely be solved.
However, problem is not that simple, some people will still have this problem. So, to get the ultimate solution to this problem, you need to follow the steps as of following:
First, please click here to download and install Xvid 1.0 final.
Make sure the output folder exists, and is not protected from write and you have the privilege to write. Please check whether the output path is still valid, you may set the output path in the "File" menu.
How to set output filename & location?
Then, launch AVex program -> click "Browse" button in the bottom of the program's main pane -> select a folder where you have the administrator's privilege or write privilege in the "Browse for Folder" window, for instance, if you can create a folder named "for instance" in drive C:\, then select "C:\for instance" as your output folder -> click "OK" in the "Browse for Folder" window.
After these steps, 99% of the users should no longer have this error. But, nothing is so sure, for the rest of unsolved scenarios, please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
However, problem is not that simple, some people will still have this problem. So, to get the ultimate solution to this problem, you need to follow the steps as of following:
First, please click here to download and install Xvid 1.0 final.
Make sure the output folder exists, and is not protected from write and you have the privilege to write. Please check whether the output path is still valid, you may set the output path in the "File" menu.
How to set output filename & location?
Then, launch AVex program -> click "Browse" button in the bottom of the program's main pane -> select a folder where you have the administrator's privilege or write privilege in the "Browse for Folder" window, for instance, if you can create a folder named "for instance" in drive C:\, then select "C:\for instance" as your output folder -> click "OK" in the "Browse for Folder" window.
After these steps, 99% of the users should no longer have this error. But, nothing is so sure, for the rest of unsolved scenarios, please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
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