Borrow the same DVD movie discs from your friends and test them on your system, see if it is the Disc's problem.
Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment and report the problematic DVD movie title when you write to the AVex support.
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