Open the AVex program -> click menu "File" -> click "Open DVD" -> select the DVD drive where you insert the DVD movie, e.g., if you put DVD in drive H:, then select drive H: in the "Browse for folder" dialog window.
If you still can't get it to work, make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
should problem persists, Please contact support@avex-dvd.com, for further assistance. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
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