AVex convert problem - My Computer system freezes/becomes frozen when recording DVD movie/video file

Press Ctrl+Alt+Del, see if your computer has any response. If no response, you need to write down any error message and then restart your system.

It's very hard to debug the system freeze in windows platform. You may look up the minidumps under folder \windows\minidumps, focus on the red alert at system event.

According to our expertise on AVex , the program should not cause the computer to freeze. Something else might go, such as memory defect, DVD Drive defect, an improperly installed device driver, or even a defected mother board.

You should Run a diagnose over night and see if there is a 1 bit error. Download it at: http://oca.microsoft.com/en/wi , or http://oca.microsoft.com/en/windiag.asp or search google for other tools, you can also run memtest to intensively test the ram.

Meanwhile, upgrade your device driver, patch your graphics card, check if your mother board has overheat problem, and make sure there is no capacity leaking problem on your mobo or processor.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.