AVex convert problem - AVex works ok on video files, but doesn't work on DVD movies

First, make sure the AVex program is for DVD movie conversion, if you purchased AVex Video-Only program (inlcuding AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum), which doesn't convert DVD movies. You need to purchase the AVex DVD Program, such as AVex DVD to iPod Video Suite, AVex DVD to iPhone Video Suite, AVex DVD to Apple TV Video Suite, AVex DVD to Zune Video Suite, AVex DVD to PSP Video Suite, AVex DVD Ripper, AVex DVD Ripper Platinum, AVex DVD & Video Converter Pack, AVex DVD to 3GP Mobile Video Suite, etc.

Double check that your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.

If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.

Please open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:

* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio
Video Decoder: Cyberlink Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder
Video Decoder: Intervideo Video Decoder
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder

If you can't see any of the above DVD Setting combo, you should go through the previous steps to install MpegDecoder012 and AC3Filter first, and try again.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.