Help! I have an audio problem with AVex iPod Video Converter (Batch Mode)

Before you contact the support of AVex DVD, try the steps below:
1. Uncheck any problematic video files in batch converter's conversion queue. Try using single mode the record the problematic video, and recording the rest in batch mode, see if it works for you.

2. Gather information of the problematic video files, you can get this info by clicking the little green round button in the bottom right corner of the program's main pane. If it doesn't tell you anything, try the following steps:
(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system

(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"

(3) Click the pink button " ... ", select the original video file(s) to be checked

(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]


3. Write down the audio filter and video filter as displayed in GSpot, send the information to support@avex-dvd.com , let them handle this problem.