Does AVex support all video formats?

AVex product supports all video formats that are supported by windows media player. In other words, it supports almost all video formats, if not all.

Does AVex support Google video files(.gvi)?

Yes. We recommend you use the AVex iPod Video Converter(batch mode) to convert the .gvi video files.

Launch AVex -> "File" menu -> Open Video Files... -> select "Google Video (*.gvi) in the drop-down list box "Files of type" -> click "OK".

Does AVex support Youtube video(.flv)?

Yes. We recommend you use the AVex iPod Video Converter(batch mode) to convert the .flv video files.

Launch AVex -> "File" menu -> Open Video Files... -> select "Flash Video (*.flv) in the drop-down list box "Files of type" -> select the .flv video -> click "OK".

Does AVex support VCD(.dat)?

Yes. Since all VCD movies are encoded in .dat format, converting .dat files is like converting VCD.

Launch AVex -> "File" menu -> Open Video Files... -> select "All Files" in the drop-down list box "Files of type" -> select the DAT video -> click "OK".

Does AVex support VOB?

Yes. Almost the same procedure as mov, rm/rmvb, tivo, mpeg4 conversions.

Launch AVex -> "File" menu -> Open Video Files... -> select "All Files" in the drop-down list box "Files of type" -> select the vob video -> click "OK".

Does AVex support dvr-ms?

Yes. Below shows how you can convert dvr-ms in AVex DVD to iPod Video Suite:

Launch AVex -> "File" menu -> Open Video Files... -> select "All Files" in the drop-down list box "Files of type" -> select the dvr-ms video -> click "OK".

Does AVex support Tivo?

As a matter of fact, yes. All AVex DVD programs support Tivo and Tivo2go, you can easily turn your favorite Tivo video files into iPod MP4 format.

Moreover, with the AVex iPod Video Converter(Batch Mode), video conversion is no longer a tedious task. No longer waiting in front of your computer and select file one by one. All you need to do is select all the Tivo and/or tivo2go files into the conversion queue, configure the audio bitrate, video bitrate, output file format (mp4 or h264), resolution, etc, then press "Convert" button in AVex' main pane, then you can hang out with friends or do something else more important.

Dependent upon the output file format that you choose, mp4 or h264, it may take from 35 minutes to 1 hour to convert a 2-hour movie.

Does AVex support MPEG4?

Yes, here's how:

Try to use the AVex iPod Video Converter(batch mode) to convert the mp4 format, or download some mpeg4 codec, such as k-lite, media player classic, etc, and try again.

Here's how we converted the mpeg4 file:
We downloaded the latest version K-lite Codec Pack Full, and install it in our testing PCs.

Then we go to windows' "Start" menu -> click "All Programs" -> click "K-lite Codec Pack" -> select "Confirguration" -> click "Divx Decoder" -> check the box "Support decoding of Generic MPEG-4 video".

And there you go, we can start converting mpeg4 file into avi or wmv format file, using AVex DVD to iPod Video Suite.

Does AVex support home-made DVD+R/DVD-R?

AVex' support for home-made DVD+R/DVD-R is limited, because the codecs used by different DVD burners might not be supported by Windows Media Player. And AVex only supports all the standard codecs which are supported by Windows Media Player.

For all of the non-standard codecs DVD+R/-R, users might try using the same video and audio decoders as those that your DVD burner uses. You can configure these video and audio decoders in the "DVD Settings", for reference, you can click here for detailed instruction.

The payment method that will be accepted by AVex, PQ, Cucusoft

These vendors accept paypal, bank/wire transfer, check, money order, fax, phone order. Plus CD shipping service in case customer what a CD instead of download.

How long should I wait for my license key?

According the AVex official site: www.avex-dvd.com, the expected delivery time of your license key (or registration key, or activation key) will be up to four hours, due to the fraud protection performed by the credit card department of RegNow.

If you don't receive your key within two hours after the purchase, you should contact support@avex-dvd.com , for it.

What information should I provide when I email to AVex DVD Support?

Be prepared for the following information when you write to AVex DVD Support:

(1) Your DVD player and its version #, but don't write down your home DVD player, instead, what they request will be the DVD player installed on your computer, such as PowerDVD player, WinDVD player, MyDVD player, etc.

(2) Your newly installation of the media-related applications, such as TV card driver, graphics card, sound card, etc, the model, and the version #

(3) Whether you can play the output video file on your PC correctly.

(4) The movie titles that you have problems with. AVex Support will probably need them to duplicate your problem. They probably ask you to host such an original video file on some large file hosting sites. So, be well prepared for these many questions they're gonna ask.

(5) The audio and video codecs that you've installed recently, ffdshow audio will sometimes cause the audio problem, such as audio video out of sync, clicking/

Does AVex DVD has phone support?

As far as we know, AVex DVD doesn't have phone support, but their technical support usually responds within one business day. It'll be great if they offer the phone support in the future.

Does AVex support RealMedia(RM/RMVB) and MOV formats?

AVex DVD to iPod Video Suite supports rm/rmvb, and mov in experimental practice. Some software component, such as Moonlight Player, might hinder the function of AVex DVD to iPod Video Suite. You need to uninstall these software first to make the AVex work. MOV verion 1 and version 2 are supported. Some MOV files can not be played in Windows Media Player, thus they are not currently supported by AVex DVD as well.

How can I turn on/off DVD subtitle on AVex?

Go to the DVD menu to turn on (or turn off) the subtitle. Meanwhile, in AVex DVD to iPod Video Suite, select "Options" menu, go to "Subpicture", check "Off".

Some DVD movies don't require you go to the DVD main menu, others do.

Parental Control on AVex

Some users might have this "Parental Control" problem when pressing the "Convert" button in AVex DVD to iPod Video Suite. First of all, if you're using WinDVD player, check if the parental control is on in InterVideo WinDVD's settings. Change it to "unlimited".

In Avex DVD to iPod Video Suite, always select Microsoft DVD Navigator in the DVD Setting dialog window, instead of Intervideo DVD Navigator.

And make sure your Windows media Player can play the DVD correctly. For more information please see this article. Note: you need to use administrator's account to change the setting if you encountered this error.

Key exchange error message when recording/converting

Lots of the AVex users might have the following experience: at the beginning of the conversion/record, an error message pops up: "Key exchange", right in front of you. and drives you nuts!

Let's say, relax, it's not a big deal and can be easily solved. Download the DVD43 to solve your problem.

Here's an article that you might be interested in reading, click here.
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Sometimes, select a different DVD navigator other than Microsoft DVD Navigator might also help.

The most compatible audio and video decoders combo

We list the compatible codecs as below:
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Cyberlink Audio Decoder (ver 6+)
Video Decoder: Cyberlink Video Decoder (ver 6+)
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Intervideo Audio Decoder (ver 6+)
Video Decoder: Intervideo Video Decoder (ver 6+)
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
* DVD Navigator: Microsoft DVD Navigator
Audio Decoder: Nero Audio Decoder
Video Decoder: Nero Video Decoder

Sometimes, ffdshow mpeg-4 video codec might work for some video files, but may fail on other videos. Thus it is not listed as a compatible one.

Audio and Video out of sync

1. Always use WinDVD player 7 or PowerDVD player 6, then launch the AVex converter, go to menu "Options", choose "DVD Settings", then select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder" in the "DVD Settings" dialog window; or select select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder" in the "DVD Settings" dialog window.

2. Or, you can choose the settings at the medium level, do not try to set up the audio bitrate and video bitrate too high. Meanwhile, reducing the resolution might also help.

3. Sometimes, Macrovision or Ligos might also cause the audio problem, removing these codecs will help.

4. Or, uninstall DirectX 9.0c, and reinstall it. Download and install MpegDecoder-1/2, AC3Filter, and choose "Microsoft DVD Navigator" as DVD navigator, MpegDecoder012 as DVD Video Decoder, AC3Filter as DVD Audio Decoder in the "DVD Settings" dialog. And follow step 2 to configure audio bitrate and video bitrate at medium level, the best setting we've tested is listed of following:
audio: 80kbps
video: 400kbps
resolution: 320x240

Shortcut to select DVD menu option/How to Select DVD menu using keyboard

Here's the shortcut to select DVD menu options using keyword, in case the DVD menu options are too tiny to select using mouse, or fail to respond to the mouse click.

Press "1", "2", "3", "4" to select the DVD menu buttons, such as "Play", "Features", etc; press "i", "j", "k", "l" to move the cursor up, down, left and right, then press SPACE key in your keyboard to select the button.