You probably installed some programs/applications after AVex's installation. Some media-related programs contains non-standard codecs, which might slow down the recording/converting speed, or even corrupt them.
Meanwhile, Make sure your system is clean and is not affected by virus, back-door malicious program.
If you have installed some applications since you installed the AVex program, make sure these programs are not messed up with the original working audio and video decoders on your system. You can use GSpot Codec Information Tool described above to detect any incompatible codecs, such as Ligos audio and video codec, MontiVision Deinterlace filter, etc. Uninstall these codecs might solve your problem. If you did install lots of programs such as TV Card Driver, third-party media players, etc, we strongly recommend you rebuild a clean system, then install as few codecs as possible, install those which are compatible with AVex, or in other words, standard codecs compatible with Windows Media Player, such as MpegDecoder012, AC3Filter, Cyberlink Audio and Video Decoders (version 6+), InterVideo Audio and Video Decoders(version 6+), etc, and try converting the movie again.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
Monday, July 23, 2007
AVex convert problem - AVex converter can't recognize DVD movie
Open the AVex program -> click menu "File" -> click "Open DVD" -> select the DVD drive where you insert the DVD movie, e.g., if you put DVD in drive H:, then select drive H: in the "Browse for folder" dialog window.
If you still can't get it to work, make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
should problem persists, Please contact support@avex-dvd.com, for further assistance. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
If you still can't get it to work, make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
should problem persists, Please contact support@avex-dvd.com, for further assistance. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - How to record DVD bonus/special features?
Open AVex program -> "Options" -> uncheck "Fast forward to DVD main movie when first play", then click "Go to DVD menu" -> select the "Special Features" in the DVD menu, then click "Convert" buton in the program's main pane ASAP.
AVex convert problem - AVex can read most of my DVD discs, but failed on some of the DVD movies
Borrow the same DVD movie discs from your friends and test them on your system, see if it is the Disc's problem.
Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment and report the problematic DVD movie title when you write to the AVex support.
Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.
If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment and report the problematic DVD movie title when you write to the AVex support.
AVex convert problem - After about 1-hour recording/converting, the output file size ends up with only 2KB, is it normal?
It's not normal. If you encounter this problem, your video decoder and/or audio decoder might be corrupted, or your DVD disc is scratched, or DVD-ROM is not able to read the disc under the AVex program. Try the following steps:
Double check your "DVD Settings" in the "Options" menu, the AVex program prefers Microsoft DVD Navigator, the Video Decoder and Audio Decoder from the same vendor, e.g., you can either select Microsoft DVD Navigator, Cyberlink Audio Decoder and Cyberlink Video Decoder (version 6+), or Microsoft DVD Navigator, Intervideo Audio Decoder and Intervideo Video Decoder, or Microsoft DVD Navigator, MpegDecoder012 and AC3Filter. Please don't mixed these decoders up.
Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. The spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex; meanwhile, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Sometimes, if problem persists, uninstall and reinstall the AVex program, DirectX 9.0c, audio decoder and video decoder, and try again.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
Double check your "DVD Settings" in the "Options" menu, the AVex program prefers Microsoft DVD Navigator, the Video Decoder and Audio Decoder from the same vendor, e.g., you can either select Microsoft DVD Navigator, Cyberlink Audio Decoder and Cyberlink Video Decoder (version 6+), or Microsoft DVD Navigator, Intervideo Audio Decoder and Intervideo Video Decoder, or Microsoft DVD Navigator, MpegDecoder012 and AC3Filter. Please don't mixed these decoders up.
Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. The spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex; meanwhile, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.
Sometimes, if problem persists, uninstall and reinstall the AVex program, DirectX 9.0c, audio decoder and video decoder, and try again.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - AVex Program still records 5-10 minutes after activation/registration
First of all, if AVex program prompts: "Activation OK, now running with full functionality." which means you don't need to activate the product again. Follow the instructions below, if you're using the AVex DVD program:
Make sure you have installed DirectX 9.0c, MpegDecoder012 and AC3Filter, and choose the "DVD Settings" as of following:
DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
You can download DirectX 9.0c, MpegDecoder-1/2, AC3Filter, at United Digitals.
If you don't know how to go to "DVD Settings", here's how:
Open AVex program -> click menu "Options" -> select "DVD Settings".
For the AVex Video-only program (inlcuding AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum), there won't be any "DVD Settings" in "Options" menu. You should:
(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system
(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"
(3) Click the pink button " ... ", select the original video file(s) to be checked
(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
It's possible that the original video file can't be rendered by the GSpot program, it will probably prompt the error message as shown below:
Warning: DirectShow Crashed while attempting to render this file
This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attemp to play this file as well, as most of them will also use DirectShow. Although GSpot was able to intercept the crash, attempts to identify the codec which caused it have failed. Unfortunately, no additional information is available at this time.
Please don't panic when you see this warning. You can uninstall your Xvid codec, restart, reinstall Xvid Codec; or uninstall and reinstall your ffdshow codec. Meanwhile, apply this uninstall and reinstall process on your Graphics Card Driver and DirectX 9.0c.
(5) In Step (4), if you're able to read the audio and video filter:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
uninstall the ffdshow and AC3Filter, or whatever the audio decoder and video decoder shown on your GSpot program, restart your system when possible. Then you should be able to start the problematic video files.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
Make sure you have installed DirectX 9.0c, MpegDecoder012 and AC3Filter, and choose the "DVD Settings" as of following:
DVD Navigator: Microsoft DVD Navigator
Audio Decoder: AC3Filter
Video Decoder: MpegDecoder012
You can download DirectX 9.0c, MpegDecoder-1/2, AC3Filter, at United Digitals.
If you don't know how to go to "DVD Settings", here's how:
Open AVex program -> click menu "Options" -> select "DVD Settings".
For the AVex Video-only program (inlcuding AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum), there won't be any "DVD Settings" in "Options" menu. You should:
(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system
(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"
(3) Click the pink button " ... ", select the original video file(s) to be checked
(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
It's possible that the original video file can't be rendered by the GSpot program, it will probably prompt the error message as shown below:
Warning: DirectShow Crashed while attempting to render this file
This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attemp to play this file as well, as most of them will also use DirectShow. Although GSpot was able to intercept the crash, attempts to identify the codec which caused it have failed. Unfortunately, no additional information is available at this time.
Please don't panic when you see this warning. You can uninstall your Xvid codec, restart, reinstall Xvid Codec; or uninstall and reinstall your ffdshow codec. Meanwhile, apply this uninstall and reinstall process on your Graphics Card Driver and DirectX 9.0c.
(5) In Step (4), if you're able to read the audio and video filter:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]
uninstall the ffdshow and AC3Filter, or whatever the audio decoder and video decoder shown on your GSpot program, restart your system when possible. Then you should be able to start the problematic video files.
Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
AVex convert problem - Error: cannot create output file. Output folder does not exist or you have no permission to create files
AVex users usually will encounter this problem: "Error: cannot create output file. Output folder does not exist or you have no permission to create files in the output folder. Try to set another output folder under File Menu."; or "Unable to set recorded file name"; or "Cannot create recorded file"; or "Cannot open output file"; or "Cannot create recorded file", after I click the "Convert" button. This is quite common when user doesn't have the write permission to the output folder. Simple solution is to set up a folder with write privilege and problem should most likely be solved.
However, problem is not that simple, some people will still have this problem. So, to get the ultimate solution to this problem, you need to follow the steps as of following:
First, please click here to download and install Xvid 1.0 final.
Make sure the output folder exists, and is not protected from write and you have the privilege to write. Please check whether the output path is still valid, you may set the output path in the "File" menu.
How to set output filename & location?
Then, launch AVex program -> click "Browse" button in the bottom of the program's main pane -> select a folder where you have the administrator's privilege or write privilege in the "Browse for Folder" window, for instance, if you can create a folder named "for instance" in drive C:\, then select "C:\for instance" as your output folder -> click "OK" in the "Browse for Folder" window.
After these steps, 99% of the users should no longer have this error. But, nothing is so sure, for the rest of unsolved scenarios, please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
However, problem is not that simple, some people will still have this problem. So, to get the ultimate solution to this problem, you need to follow the steps as of following:
First, please click here to download and install Xvid 1.0 final.
Make sure the output folder exists, and is not protected from write and you have the privilege to write. Please check whether the output path is still valid, you may set the output path in the "File" menu.
How to set output filename & location?
Then, launch AVex program -> click "Browse" button in the bottom of the program's main pane -> select a folder where you have the administrator's privilege or write privilege in the "Browse for Folder" window, for instance, if you can create a folder named "for instance" in drive C:\, then select "C:\for instance" as your output folder -> click "OK" in the "Browse for Folder" window.
After these steps, 99% of the users should no longer have this error. But, nothing is so sure, for the rest of unsolved scenarios, please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.
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